If you're seeing a "400. That's an error. The server cannot process the request because it is malformed. It should not be retried. That's all we know." message when accessing one of your Gmail accounts within Shift, this is indicative that there is an issue with the URL handling. Keep reading for more information and easy steps on how to resolve this error.
*This image depicts a Google error message: "400. That's an error. The server cannot process the request because it is malformed. It should not be retried. That's all we know"
This particular error message is delivered when there is an issue with the URL. This can happen for a number of reasons, for instance, if your email is idle for a long time the URL's server request times out which results in an invalid URL.
Solutions 💡
1. Double-click the email icon
Double-click on the email icon towards the upper right to refresh the email page.
*This image displays the email icon in the top right of Shift
2. Allow Cookies within Shift
- Head to Quick Settings (top-right corner) Scroll down and click Advanced Settings
- Find Privacy and Security
- Click "Cookies and other site data"
- Click "Allow all cookies"
- Reload the email page
*This image displays the "Allow all cookies" setting turned on in Shift settings
3. Clear all Cookies
- Head to Quick Settings (top-right corner) Scroll down and click Advanced Settings
- Find Privacy and Security
- Click "Clear browsing data"
- Select "All time" in the Time range
- Select "Cookies and other site data"
- Click the clear data
*This image displays the "Clear Browsing Data" setting in Shift settings
What's next?
Click here to find answers to other common questions and issues
Click here to learn more about using emails in Shift