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Help & Troubleshooting
Why do my apps sometimes change order randomly?
If you're wondering why your apps sometimes change order, this article is for you! Understanding Workspaces Workspaces are unique groups of email accounts, apps, bookmarks, and web tabs. Email-Connected Workspaces: Each email accou...
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Why is my email showing an app or something else instead of my email when I click on it in my sidebar?
Wondering why your email isn't showing up when you click on it? This article has all the answers you're looking for! When you click on your email workspace icon, Shift will show the app you were in before you left that Workspace. Ba...
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Sometimes clicking on a link opens in Shift, and sometimes shows a suggestion. Can I change this behavior?
Are you getting pop-ups asking you to install an app when clicking on links? This article will explain why. Smart Link Handling This happens because of a feature called Smart Link Handling. This feature runs in the background and det...
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How do I get to the Advanced settings page?
Having trouble finding the Advanced Settings page? Follow this guide to help you locate it. 🔎 To get to your old Shift settings page all you need to do is click on the Quick Settings button in the top right of your Shift screen (it looks...
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Can I use an older version of Shift?
We understand that sometimes change can be difficult. However, with the Shift Ultra (v9) update, users cannot revert to a previous version of Shift. But don't worry! Shift Ultra has lots of features to make your workflow smoother and b...
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How can I add an email to my setup?
Can't find the option to add an email to Shift? Follow this guide to learn how to do it! How to add an Email-Connected Workspace Emails now act as Workspaces in Shift. To add an email, you'll need to create a Workspace connected to...
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How to customize Google/Microsoft apps
Did you know you can change the default Google/Microsoft apps that appear at the top right corner of your emails? Read through this article to learn about the instructions 😎 How to change Google/Microsoft apps Please note that the emai...
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Why Does my Email Show a Badge when I Don't Have Any Unread Emails?
Are you wondering why your Workspace is showing an unread notification even though you don't have any unread emails? Keep reading to learn how notification badges work in Shift and how you can adjust your badge settings. 🔔 How notific...
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What to do if you're seeing an "Access Blocked: Shift's request is invalid" error message
If you're running an outdated version of Shift, you may come across the following error message: Access blocked: Shift's request is invalid You can't sign in because Shift sent an invalid request Error 400: invalid_request Solution:...
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What to do if you come across a "pulsing blue dot" when trying to sign into Shift
This article outlines what to do if you come across a continually pulsing blue dot when signing into Shift. *This image displays the Shift signing page being interrupted by a blue dot in the middle of the screen. The rest of the lo...
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How to fix download or upload issues
If you're having issues uploading, or downloading attachments while using Shift, this article is for you. Often, there is a system preference that must be enabled to download or upload files. Read below for OS-specific tips! 😁 Mac use...
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What to do if there’s an error while updating Shift
Running into an "Uh oh! Something went wrong" error when trying to update Shift? Continue reading this article for quick steps you can take to get the update to work! 1. Try the update again If available, click the Retry button. If ...
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What to do if Shift Won't Update
If you're noticing that you're constantly being prompted by Shift (every day or more) to update to the newest version, this is typically an indication that the update is not installing successfully. For context, a new update is released ...
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How to fix display or zoom issues in your Shift
Are you having issues with your display in Shift? Is your Shift screen not fitting your monitor properly? This article will walk you through some quick steps you can take to resolve common display issues in Shift 🖥 1. Adjust your zoom ...
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What to do if you can't find an extension in the Chrome library
Shift supports Chrome extensions. Due to the way that the Chrome extension library search query functions, less-used or obscure extensions may not show up when searched. If you're searching for a Chrome extension in Shift but cannot find...
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How to fix Keyboard shortcut issues in Shift
Are you having issues with your keyboard shortcuts in your Shift? This article outlines a few troubleshooting tips that can resolve any keyboard shortcut issues in Shift. Continue reading below 🤓 1. Update to the latest version of Shi...
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What to do if you are having trouble downloading Shift
This guide will help you if you're having trouble downloading Shift on Mac or Windows. 1. Check your antivirus software Sometimes, antivirus software might mistakenly block Shift. Here’s what to do: Check your antivirus for any alerts a...
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Why did I lose my history and opened web tabs?
Wondering what happens to your data when you log out of Shift? Let’s find out! What happens when you log out? Most of your Shift data is saved right on your computer. This keeps your data safe because Shift is as secure as your compute...
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What to do for camera, microphone, screen sharing, and other permission issues
Are you having issues with Shift’s access to your camera, microphone, screen sharing, or other permissions? Want to customize these permissions? You can control permissions for all the items in your sidebar. Often, permission is also nee...
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What to do if you encounter display issues
If you encounter any display issues in Shift, particularly if you use customized visual settings on your computer, you can try the suggestion below to resolve the issue. Hard Refresh Sometimes a display or visual error will occur because...
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How to check for Shift updates
Wondering what version of Shift you are running or if there’s an update available? Learn how to check here! You can check what version of Shift you're running at any point in time. While Shift does not perform automatic updates in the ba...
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How to optimize performance via hardware acceleration
Wondering what the “hardware acceleration” setting does? Or if you should have it turned on or off? This depends on your GPU usage, find out more in this article! What is Hardware Acceleration? Hardware acceleration is a process that us...
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Troubleshooting basics
Are you experiencing slowness, crashing, freezing, blank screens, or some general issue within Shift? Our troubleshooting basics can help! Use this article for some basic, but effective troubleshooting tips, and where to find additiona...
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What to do if you run into a "problem communicating with the Shift servers" error
Seeing an error popup in Shift that mentions there's a problem communicating with the Shift servers? This error message is an indication that either your computer, email, or network is preventing communication between your Shift applicat...
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What to do if you're having an issue with an email in Shift
This article outlines troubleshooting steps for the following issues: My email won't load or log in My email screen is blank I see a "400 error" message from Google Want a step-by-step video? Watch this tutorial on YouTube: How to Fix ...
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What to do if Shift is crashing
The following steps will help remedy crash behavior which includes a blank Shift screen when trying to open Shift (see screenshot below) and closing after a few seconds. This also helps with the issue of Shift crashing at the login page...
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How to resolve file and attachment download and upload issues
Have trouble with downloading or uploading files or attachments in Shift? We've got you covered! Continue reading for 5 quick solutions you can try to resolve file and attachment issues in Shift. 📎 There is currently a known issue with...
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How to uninstall Shift from your computer (Windows)
If you're uninstalling Shift because you encountered an issue, please reach out! Our support team would love to help troubleshoot any issues or answer any questions you might have. Or if you're uninstalling for other reasons, here are ...
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What to do if you're having an issue with an extension in Shift
If you're having problems with a Chrome extension in Shift, like logging in or getting it to work, here are 7 quick tips to help you. Start at the top and go through the list! 👇 1. Extensions in Shift are global This means you can log in...
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How to unsubscribing from or subscribing to Shift emails
Want a break from our emails? No worries, here’s how to unsubscribe. Subscribe to Shift emails Shift emails include helpful tips, special offers, and more. You don’t need a Shift account to sign up! Simply head to shift.com and scroll t...
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