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Help & Troubleshooting

Why do my apps sometimes change order randomly?

Are you wondering why your apps are sometimes changing order? Then this is the article for you!    With the new update, we have introduced a feature called Workspaces. Workspaces are unique groupings of email accounts, apps, bookmarks, ...

By Faye
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Why is my email sometimes showing an app or something else instead of my email when I click on it in my sidebar?

  Wondering why your email isn't showing up when you click on it? This article has all the answers you're looking for!    As you might have already noticed with the new update, when you click on your email, Shift will show the app you we...

By Faye
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Sometimes clicking on a link opens in Shift, and sometimes shows a suggestion. Can I change this behavior?

Wondering why you're sometimes getting pop-ups when clicking on links asking you to install an app? Then this article is for you!    The reason this is happening is due to a new feature called Smart Link Handling. This is a feature that...

By Faye
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How do I get to the settings page?

  Looking for the settings option at the bottom but can't find it? Read through this article to find the location! 🔎 To get to your old Shift settings page all you need to do is click on the Quick Settings button in the top right of your...

By Faye
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Can I use an older version of Shift?

  Are you looking to go back to an older version of Shift? We get it, sometimes change is difficult!  Unfortunately though with the Shift Ultra update users are unable to go back and use a previous version of Shift. However Shift Ultra i...

By Faye
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How can I add an email to my setup?

  Can't find the option to add an email to your Shift? Check out this article to learn how to do that! The emails will act as Workspaces in Shift from now on. You will have to add a Workspace in order to add that email in your Shift setu...

By Faye
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How to customize Google/Microsoft apps

  Did you know you can change the default Google/Microsoft apps that appear at the top right corner of your emails? Read through this article to learn about the instructions 😎 How to change Google/Microsoft apps Please note that the emai...

By Faye
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Why Does my Email Show a Badge when I Don't Have Any Unread Emails?

  Are you wondering why your Workspace is showing an unread notification when you don't have any unread emails? The reason is due to the new feature, Workspaces! Continue reading to learn how badges work in Shift Ultra and how to adjust ...

By Faye
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What to do if you're seeing an "Access Blocked: Shift's request is invalid" error message

If you're running an outdated version of Shift, you may come across the following error message:   Access blocked: Shift's request is invalid You can't sign in because Shift sent an invalid request Error 400: invalid_request   Solution:...

By Faye
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What to do if you come across a "pulsing blue dot" when trying to sign into Shift

  This article outlines what to do if you come across a continually pulsing blue dot when signing into Shift.    Step 1: Hard Refresh Shift Completing a hard refresh may resolve the issue. Press Ctrl Shift R (Windows) or Cmd Shift R (Ma...

By Faye
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How to fix download or upload issues

  If you're having issues uploading, or downloading attachments while using Shift, this article is for you. Often, there is a system preference that must be enabled to download or upload files. Read below for OS-specific tips! 😁 Mac user...

By Faye
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What to do if there’s an error while updating Shift

Running into an "Uh oh! Something went wrong" error when trying to update Shift? Continue reading this article for quick steps you can take to get the update to work!     1. Try the update again If available, click the Retry button. If ...

By Faye
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What to do if Shift Won't Update

If you're noticing that you're constantly being prompted by Shift (every day or more) to update to the newest version, this is typically an indication that the update is not installing successfully. For context, a new update is released ...

By Faye
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How to fix display or zoom issues in your Shift

  Are you having issues with your display in Shift? Is your Shift screen not fitting your monitor properly? This article will walk you through some quick steps you can take to resolve common display issues in Shift 🖥 1. Adjust your zoom ...

By Faye
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What to do if you can't find an extension in the Chrome library

Shift Ultra offers full Chrome extension support. Due to the way that the Chrome extension library search query functions, less-used or obscure extensions may not show up when searched. If you're searching for a Chrome extension in Shift...

By Faye
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How to fix Keyboard shortcut issues in Shift

  Are you having issues with your keyboard shortcuts in your Shift? This article outlines a few troubleshooting tips that can resolve any keyboard shortcut issues in Shift. Continue reading below 🤓 1. Update to the latest version of Shif...

By Faye
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What to do if you are having trouble downloading Shift

This article outlines steps to take if you're having trouble downloading Shift on Mac/Windows.   1. Check your antivirus software Some over-eager antivirus software will sometimes flag Shift as being dangerous in error! Check any built-i...

By Faye
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Why did I lose my history and opened web tabs?

Wondering what data gets saved when you log out of Shift? Keep reading here!    The majority of data for Shift is stored locally on your computer. This is designed on purpose to help ensure maximum security! Shift is as secure as your co...

By Faye
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What to do for camera, microphone, screen sharing, and other permission issues

Are you having an issue with Shift's access to your camera, microphone, screen sharing, or other permissions or are you wondering how to customize or change your permissions? You can control and customize permissions for all the items yo...

By Faye
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What to do if you encounter display issues

If you encounter any display issues in Shift, particularly if you use customized visual settings on your computer, you can try the suggestion below to resolve the issue. Hard Refresh Sometimes a display or visual error will occur because...

By Faye
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How to check for Shift updates

Wondering what version of Shift you are running or if there’s an update available? Learn how to check here! You can check what version of Shift you're running at any point in time. While Shift does not perform automatic updates in the ba...

By Faye
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How to optimize performance via hardware acceleration

Wondering what the “hardware acceleration” setting does? Or if you should have it turned on or off? This depends on your GPU usage, find out more in this article!  What is Hardware Acceleration? Hardware acceleration is a process that us...

By Faye
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Troubleshooting basics

Are you experiencing slowness, crashing, freezing, blank screens, or some general issue within Shift? Our troubleshooting basics can help! Use this article for some basic, but effective troubleshooting tips, and where to find additional...

By Faye
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What to do if you run into a "problem communicating with the Shift servers" error

Seeing an error popup in Shift that mentions there's a problem communicating with the Shift servers? This error message is an indication that either your computer, email, or network is preventing communication between your Shift applicat...

By Faye
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What to do if you're having an issue with an email in Shift

This article outlines troubleshooting steps for the following issues: My email will not load or login My email view is partially blank or fully blank I'm seeing a "400 error" message from Google Step 1: Update to the latest version of ...

By Faye
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What to do if Shift is crashing

The following steps will help remedy crash behavior which includes a blank Shift screen when trying to open Shift (see screenshot below) and closing after a few seconds. This also helps with the issue of Shift crashing at the login page...

By Faye
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How to resolve file and attachment download and upload issues

  Have trouble with downloading or uploading files or attachments in Shift? We've got you covered! Continue reading for 5 quick solutions you can try to resolve file and attachment issues in Shift. 📎 There is currently a known issue with...

By Faye
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How to uninstall Shift from your computer (Windows)

  If you're uninstalling Shift because you encountered an issue, please reach out! Our support team would love to help troubleshoot any issues or answer any questions you might have. Or if you're uninstalling for other reasons, here are ...

By Faye
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What to do if you're having an issue with an extension in Shift

Have an issue with a Chrome extension in Shift? Whether you're having an issue logging in, getting the extension to work, or something else, this article will walk you through 7 quick tips to help get your Chrome extension in Shift up an...

By Faye
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How to unsubscribing from or subscribing to Shift emails

Want a break from our emails? No worries, here’s how to unsubscribe.  Subscribe to Shift emails Shift emails contain a number of useful information, promotional offers, best practices, and more. No need to have a Shift account to subscri...

By Faye
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