This article outlines what to do if you come across a continually pulsing blue dot when signing into Shift. 

*This image displays the Shift signing page being interrupted by a blue dot in the middle of the screen. The rest of the login page is blank

Step 1: Hard Refresh Shift

Completing a hard refresh may resolve the issue. Press Ctrl Shift R (Windows) or Cmd Shift R (Mac) on your keyboard to hard refresh Shift. 

Step 2: Uncheck the "Streamline Setup" option 

Press the " < Back" button on this screen to get back to the main login page.  Ensure that the "Streamline Setup" option is toggled OFF. Try logging in again. 

Step 3: Other troubleshooting tips for communication error

This pulsing blue dot means something is preventing your server from communicating with Shift, consequently preventing a successful sign-in. Please click here to find out what to do when you encounter an issue with communicating with the Shift server.

What's next?

Click here to read about more known issues

Need some technical assistance? Click here to head to our Help & FAQ section.