What to do if you come across a "pulsing blue dot" when trying to sign into Shift

This article outlines what to do if you come across a continually pulsing blue dot when signing into Shift.

*This image displays the Shift signing page being interrupted by a blue dot in the middle of the screen. The rest of the login page is blank

Step 1: Hard Refresh Shift

Completing a hard refresh may resolve the issue. Press Ctrl Shift R (Windows) or Cmd Shift R (Mac) on your keyboard to hard refresh Shift.

This pulsing blue dot means something is preventing your server from communicating with Shift, consequently preventing a successful sign-in. Please click here to find out what to do when you encounter an issue with communicating with the Shift server.