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Troubleshooting basics

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Are you experiencing slowness, crashing, freezing, blank screens, or some general issue within Shift? Our troubleshooting basics can help! Use this article for some basic, but effective troubleshooting tips, and where to find additional resources that can help get things back on track! 🤓


Top basic troubleshooting tips

  1. Hard refresh. Just like it sounds, this refreshes the entire app. Press Cmd Shift R or Ctrl Shift R on your keyboard to hard refresh.
  2. For emails: Click into your email and double-click the Email icon towards the upper right corner to fully refresh your email.
  3. For web apps (Facebook, WhatsApp, Teams, etc.): Add a second instance of the app to your setup (don't delete the first instance giving you issues). Log into the second instance, then delete the first.
  4. Data reset: resetting your app data often remedies a wide range of issues! Check out our step-by-step instructions, by operating system below:
    1. For Mac
    2. For Windows

Additional troubleshooting guides

If the above tips aren't working for you, don't worry! We have guides below to help point you in the right direction: 📰


Description of Issue Article
Your email is unresponsive, not working as expected, or you're having issues logging in. Email Troubleshooting   
One of your installed apps (e.g. Slack, Discord, Facebook, etc.) is showing a blank page, not working as expected, or you're having issues logging in. App troubleshooting
You're running into an issue with one of your Chrome extensions. Extension troubleshooting
You're being prompted to upgrade, but you already have a paid account. Upgrade prompt troubleshooting
You're having issues with notifications or unread badges. Notification troubleshooting
You're having an issue with your camera, microphone, screen sharing, or other permissions. Permissions troubleshooting
Issues with file or attachment downloads Downloads troubleshooting


What's next?

Find more answers to frequently asked questions here.


Still, need help? Get in touch with our support team here.

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