If you're having problems with a Chrome extension in Shift, like logging in or getting it to work, here are 7 quick tips to help you. Start at the top and go through the list! 👇
1. Extensions in Shift are global
This means you can log into one account for an extension (rather than multiple accounts for the same extension).
2. Certain extensions will only work with your Primary Shift Account
Extensions that need a specific email, like CRMs or email trackers, will only work with your Primary Shift Account. If you try to use them with another email in Shift, they won't work. A few known examples include Todoist, Boomerang, Copper, HubSpot, Mixmax, Mailtrack, Streak, etc. You may run into an error page saying "This page has been blocked by Shift" like the following screenshot when you attempt to use these extensions in one of your secondary emails:
If you need to use a certain extension with one of your non-primary emails, we recommend changing your Primary Shift Account email.
3. Check Known Issues
There are currently 2 known issues with extensions:
- Add to Shift does not appear for some Chrome extensions (find the workaround here)
- Some extensions don't allow login or are unresponsive (learn which ones are affected here)
4. Make sure you use the extension icon to log into the extension
Always use the extension icon towards the upper right corner to log into your extensions:
*The photo above shows the extension dialog box in Shift with 3 extensions in it
5. Authenticate within Shift
Sometimes, an extension will open a new tab to log in. Make sure this tab opens inside Shift, not in your regular browser. If it opens outside of Shift, Shift won’t know you logged in. You can make sure the login tab opens within Shift by toggling this setting:
*The photo above shows the Open links in Shift setting enabled in the You and Shift section of the Advanced Settings.
6. Refresh the page
If your extension isn’t working, try refreshing the page. Click the Reload Page button in the top left corner. You can also double-click your email icon to give Shift a refresh.
*The photo above shows the Gmail icon at the top right of Shift outlined in black. This is where you can double-click to refresh.
7. Can't find your desired extension? Search for it manually outside of the Chrome Web Store
If you can’t find an extension in the Chrome Web Store, try searching for it outside the store. Once you find a link to the extension, open it in Shift and try adding it from there.
*The GIF above shows searching for an extension through the omnibox and clicking on the link for the webstore and adding it to Shift.