If you’re having trouble with Shift, like seeing a blank screen, Shift not responding, or crashing, you can try resetting the app data. A reset can often fix many issues. You can do a partial reset or a full reset. Even if your problem isn’t listed here, give these steps a try!😎

How to perform a partial app data reset

A partial reset keeps your emails, apps, and extensions but clears your open web tabs. This can help fix issues like Shift not working or showing a blank screen. Follow the step-by-step instructions below: 👇

1. Close Shift completely by pressing Ctrl + Q.
2. Press Ctrl + Alt + Delete on your keyboard and open Task Manager.
3. Select Details in the top menu
4. Type "Shift" on your keyboard to find Shift.exe.
5. Right-click each Shift.exe process and click End Task until there are no more Shift processes.
6. Open the Windows File Explorer
   • For Windows 10:
     • Open File Explorer from the taskbar.
     • Click View, then Options, then Change folder and search options.
     • In the View tab, select Show hidden files, folders, and drives.
   • For Windows 11:
     • Open File Explorer from the taskbar.
     • Click View, then Show, then Hidden items.
7. Go to this folder: C:\Users[Your Name]\AppData\Local. (might be the name of your computer or similar)
8. Open the ShiftData folder, then open UserData > Default.
9. Right-click the Sessions folder and delete it.
10. Re-open Shift.

For a more accessible version of this video with subtitles, please click the link to view in YouTube where subtitle settings can be turned on. Check out this video on a partial data reset for Windows on YouTube.

How to perform a full app data reset

If a partial reset doesn’t work, try a full reset. But remember, a full reset will remove most of your Shift settings, so you’ll need to set them up again.

After a full reset, you will need to:

• Re-import any saved passwords
• Add back Chrome extensions you were previously using
• Reset any Shift-specific settings (such as link opening preferences)

The steps for a full data reset are almost identical to a partial data reset, with a few key differences. Follow the step-by-step instructions outlined below:

1. Close Shift completely by pressing Ctrl + Q.
2. Press Ctrl + Alt + Delete and open Task Manager.
3. Click on Details and type "Shift" on your keyboard.
4. Right-click each Shift.exe process and click End Task.
5. Open File Explorer.
   • For Windows 10:
     • Open File Explorer from the taskbar.
     • Click View, then Options, then Change folder and search options.
     • In the View tab, select Show hidden files, folders, and drives.
   • For Windows 11:
     • Open File Explorer from the taskbar.
     • Click View, then Show, then Hidden items.
6. Go to this folder: C:\Users[Your Name]\AppData\Local.
7. Find the ShiftData folder, right-click it, and delete it.
8. Re-open Shift and log in.

For a more accessible version of this video with subtitles, please click the link to view in YouTube where subtitle settings can be turned on. Check out this video on a full data reset for Windows on YouTube.

What's next?

Find more Shift resources here.