Support Center

How can we support you?

Troubleshooting tips: How to perform a partial and full app data reset (Windows)

Faye
Faye
  • Updated

Keep reading this article to learn how to fix multiple issues in Shift such as blank screens, unresponsiveness, crashing, and more. An app data reset (particularly a partial reset) can be performed at any time with minimal impact, often helping to resolve a wide range of issues. If the issue you're experiencing is not explicitly listed in this article, we recommend giving a partial and full app data reset a try anyways! 😎

 

How to perform a partial app data reset

When you complete a partial app data reset, your added emails, apps, and extensions will remain intact. However, any opened web tabs will clear. A manual app data deletion almost always resolves unresponsiveness, crashing, and fully blank screens, among numerous other issues. Follow the step-by-step instructions below: 👇

 

  1. Ensure Shift is fully closed and not running in your task manager (you can press Ctrl Q to fully quit Shift)
  2. Press Ctrl Alt Delete on your keyboard and open your Task Manager
  3. Select Details in the top menu and start typing Shift on your keyboard (just start typing)!
  4. For any Shift.exe processes that are running, right-click and select End Task. Continue until there are no more Shift.exe processes in the list
  5. Open Windows File Explorer to view the Hidden Items. Please follow the steps as per your operating system:
    • Windows 10
      1. Open File Explorer from the taskbar. 

      2. Select View  Options  Change folder and search options.

      3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

    • Windows 11
      1. Open File Explorer  from the taskbar. 

        Select View  Show  Hidden items.

  6. Navigate to the following folder: C:Local Disk\Users\\AppData\Local ( might be the name of your computer or similar)
  7. Click into the ShiftData folder then select UserData Default
  8. Right-click on the "Sessions" folder and delete
  9. Re-launch Shift

How to perform a full app data reset

In case a partial app data reset doesn't address your issue, a full app data reset might be what's needed. We always recommend exhausting all other troubleshooting methods before completing a full data reset, as a full data reset will require you to set up the majority of your Shift setup again. After a full data reset, you'll need to:

The steps for a full data reset are almost identical to a partial data reset, with a few key differences. Follow the step-by-step instructions outlined below:

  1. Ensure Shift is fully closed and not running in your task manager (you can press Ctrl Q to fully quit Shift)
  2. Press Ctrl Alt Delete on your keyboard and open your Task Manager
  3. Select Details in the top menu and start typing Shift on your keyboard (just start typing)!
  4. For any Shift.exe processes that are running, right-click and select End Task. Continue until there are no more Shift.exe processes in the list
  5. Open Windows File Explorer to view the Hidden Items. Please follow the steps as per your operating system:
    • Windows 10
      1. Open File Explorer from the taskbar. 

      2. Select View  Options  Change folder and search options.

      3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.

    • Windows 11
      1. Open File Explorer  from the taskbar. 

        Select View  Show  Hidden items.

  6. Navigate to the following folder: C:Local Disk\Users\\AppData\Local ( might be the name of your computer or similar)
  7. Locate the ShiftData folder, right-click on it and select delete
  8. Re-launch Shift and log in with your Primary Shift Account


What's next?

Find more Shift resources here.

Was this article helpful?