This article outlines troubleshooting steps for the following issues:

• My email won't load or log in
• My email screen is blank
• I see a "400 error" message from Google

Want a step-by-step video? Watch this tutorial on YouTube: How to Fix Email Issues in Shift | Troubleshooting Guide or below:

Step 1: Update to the latest version of Shift

Make sure you're running the latest version of Shift:

1. Click on Quick Settings (top right).
2. Scroll down and click "Check for Updates."
3. If no update shows up, check the latest version on our Release Notes page.
4. If needed, download the latest version of Shift from our website.

Step 2: Double-click the email icon

If one of your email accounts has a problem, try this:

1. Find the "mail" icon in the top right of Shift.
2. Double-click the mail icon.

*The photo above shows email icon on the top right of Shift outlined in red with a red arrow pointing at it.

Step 3: Hard refresh Shift

Do a hard refresh of Shift:

• For Mac: Press Cmd + Shift + R
• For Windows: Press Ctrl + Shift + R

Shift will close and restart.

Step 4: Delete then re-add the email to Shift

1. Right-click on your email in the sidebar
2. Click "Delete Workspace" (note: this cannot be done for your Primary Shift Account)
3. Click "+" button in the lower-left corner and select "Add Workspace"
4. Type in your email and log in

Step 5: Ensure that your 2FA or SSO protocol is supported in Shift

While most 2FA protocols should work in Shift, sometimes they don't play nicely. If Shift is getting stuck on the 2FA screen, try temporarily disabling 2FA and re-try signing in.

Step 6: Clear the Shift browser cache & cookies

In this step, we'll be using the "clear browsing data" function to remove any stale app data that has accumulated in the background across Shift as a whole. When clearing your browsing data and/or cookies, you will be signed out of:

• Your Primary email account.
• Any extensions and applications that use your Primary email as a login.

1. Go to Options > Settings > Privacy and Security.
2. Select "Clear browsing data."
3. Choose "All time" under "Time range."
4. Click "Clear data."

Step 7: Confirm that the email you're trying to use is a supported email type

Shift supports Gmail by Google as well as Office365 and Outlook by Microsoft. Exchange-based emails can be added via the Outlook web app. Learn more here.

Step 8: Try a manual app data reset

A manual app data reset is a basic troubleshooting method that usually helps resolve a wide range of issues! If none of the tips mentioned are working for you, we recommend trying a partial then a full app data reset. Here's how:

• For Mac
• For Windows
  
  

What's next?

Have a question that wasn't answered above? Click to access our request form and get in touch with our Support team.