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Help & Troubleshooting
What to do if you're having an issue with one of your web apps
Having an issue with an app you've added to Shift, like login problems, loading issues, or the app being unresponsive or blank? Follow these troubleshooting steps to fix the problem. Start with Step 1 and continue down the list until the...
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Prompted to Upgrade Even Though You've Paid for Shift?
Are you being asked to upgrade Shift even though you've already paid for a subscription or are part of a team? Here are some quick tips to help you regain access to your paid features! đ When you might be prompted to upgrade You might se...
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What to do if you're having issues with desktop notifications in Shift
This guide will help you fix problems with desktop notifications that don't show up or wonât go away. Step 1. Check your system permissions Make sure Shift has the appropriate permissions in your system preferences. Without them, Shift w...
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What to do if you encounter performance issues
Is Shift running slow or using too much memory on your computer? Donât worry! Here are some easy steps to try. If you still need help, we'll tell you what information to share when you contact support. Give these steps a good try, and th...
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How to uninstall Shift from your computer (Mac)
Are you thinking about uninstalling Shift? If youâre having problems with Shift, please reach out to us. Our support team would be happy to help you fix any issues or answer any questions. But if you want to uninstall Shift for other rea...
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What to do if you had a recent domain or other email change
Are you being unexpectedly prompted to upgrade in Shift? If you've recently changed your email, domain, or host, this could be the reason. If your Primary Shift Account has changed, you may need to contact our Support team to regain acce...
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What to do if my Gmail is not syncing across my phone and Shift
If you're accessing your Gmail inbox from both Shift and your mobile device, you may sometimes come across a scenario where the contents of your email inbox on your phone are not syncing with the contents of your email inbox within Shift...
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Primary Shift Account: how to sign out of Shift
 Are you unexpectedly being prompted to upgrade? You might have signed into Shift with the wrong email! Learn how to determine what account you're signed into Shift with and how to sign out. đ©âđ  How to find out what email you're signe...
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How to clear your browser cache, cookies, and history in Shift
Need to clear your browser, cookies, or history? On a Shift wide basis, or an individual app basis? This article covers it all! What happens when you clear browsing data in Shift? When you clear your cache or cookies, you will be logged...
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How to contact Shift support
Have a question that you can't find an answer to in the Knowledge Base? In need of some technical assistance? Really want to share with someone the cute thing your pet did the other day? Shift's Support team is here for you! đđđđ How ca...
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How to delete an account from your setup
Wondering how to delete something from your Shift sidebar? Wonder no more! This article will walk you through how to remove any email or app from your Shift sidebar. â Note: you can't delete your Primary Shift Account. How to delete a ...
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What to do if you're seeing an error on the add application page
Are you trying to add a new app to Shift and see an error page that says: "It appears that something has gone wrong. Please try again or contact support"? If the Add App page isn't loading, follow these steps to fix the problem. đ„ Â *im...
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Troubleshooting tips: How to perform a partial and full app data reset (Windows)
If youâre having trouble with Shift, like seeing a blank screen, Shift not responding, or crashing, you can try resetting the app data. A reset can often fix many issues. You can do a partial reset or a full reset. Even if your problem i...
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What to do if you're seeing an "Authorization Error" or "Admin approval" message when accessing a Gmail account within Shift
When adding an email in Shift, there's a chance you can encounter 2 different error messages indicating there are security settings that need to be changed by your organization. "Error 400: policy_enforced" - you will need to reach out ...
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Does Shift offer a free trial?
Short answer: Yes! Keep reading to find out how. Want to test Shift to ensure it's right for you or your team? No problem! You can test out Shift Advanced for free without needing to pay. A free trial will automatically start after you ...
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Troubleshooting tips: How to perform a partial and full app data reset (Mac)
An app data reset (particularly a partial reset) can be performed at any time with minimal impact, often helping to resolve a wide range of issues. Follow the step-by-step instructions below or check out the video at the bottom! đ  How...
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What to do if you're seeing an "400: That's an error" message when accessing a Gmail account within Shift
If you're seeing a "400. That's an error. The server cannot process the request because it is malformed. It should not be retried. That's all we know." message when accessing one of your Gmail accounts within Shift, this is indicative th...
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How to delete your Shift account and data
Looking to delete your Shift Account Data? Youâre in the right place! We'll walk you through the steps to request a data deletion through our Support Request Form and via Email. If you're looking to delete your Shift account due to a tec...
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What to do if you keep getting logged out
If youâre having trouble staying logged into your email accounts in Shift or keep seeing the message, âIt appears that you are logged out of Google,â here are some simple steps to fix the issue. 1. Sign in to Shift fully Sometimes youâll...
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