Have a question that you can't find an answer to in the Knowledge Base? In need of some technical assistance? Really want to share with someone the cute thing your pet did the other day? Shift's Support team is here for you! 💙💚💛💖

How can I get help?

The Knowledge Base is a library of how-to articles, walkthrough videos, and troubleshooting tips. You can utilize this resource in 4 ways:

1. Interact with the chatbot for quick answers and search help 

*The photo above shows the chatbot icon in the bottom left corner outlined in red with a red arrow pointing to it.

2. Look through the categories to find answers to common problems (there are several articles included in each category tile)

*The photo above shows the article categories with two arrows on the left and right of the area pointing at the category tiles. 

3. Use the search bar to manually search specific keywords or phrases

*The photo above show the search bar in our Knowledge Base outlined in red.

4. Submit a ticket to Support

*The photo above shows the Submit a request button located at the top right of the Knowledge Base outlined in red with a red arrow pointing at it. 

What can I expect when contacting the Support team?

A dedicated team of energetic, empathetic people who want to help!

Our support team is available Monday to Friday from 9 am to 5 pm PT. You can typically expect the first response to your ticket within 24 hours during regular support hours.

To help ensure an efficient, successful interaction, try to provide as much detail as possible like the steps you're following. Please also include a screenshot or short video as part of your explanation (you know what they say, a picture is worth a thousand words)! The more detail you can provide, the faster our team can help identify what the issue might be and help reach a resolution.

What's next?

Complete your setup and learn about Shift's best features in our Getting Started section here.