Need to clear your browser, cookies, or history? On a Shift wide basis, or an individual app basis? This article covers it all! 

What happens when you clear browsing data in Shift?

When you clear your cache or cookies, you will be logged out of your Primary Shift Email Account. You will also be logged out of any applications and extensions that use your Primary Email for a login. However, you will not be fully logged out of the additional email accounts and applications added to Shift; your Shift setup will remain intact.

Clearing your browsing data in Shift applies across all accounts and apps in your Shift setup. 

If you're having an issue with a specific email in Shift, we recommend deleting the email from your setup first, and re-adding it.

If you're having an issue with a specific app in Shift, try adding a second instance of the app to your setup (do not delete the first instance) and then log in.

How to clear your browsing data

1. Navigate to Quick Settings (top-right corner)  Scroll down to "Advanced Settings" Privacy and Security
2. Select "Clear browsing data" and select either "Basic" or "Advanced"
3. Under "Time range", select "All time"
4. Clear data

*This GIF shows the navigation to the Shift Advanced Settings screen and follows the steps listed above on how to clear your browsing data

How to view and clear browser history

1. To view your itemized history in Shift, in the top menu, click Window History (or type chrome://history/ in the search bar at the top of Shift)
2. To clear part or all of your history, click Clear browsing data at the top right of this page, and make selections in the Clear browsing data pop-up under either the Basic or Advanced tabs

Alternatively, go to Quick Settings (top-right corner) Scroll down to "Advanced Settings"  click Clear browsing data under the Privacy and security heading.

How to view and clear your download history

1. To view your itemized download history in Shift, in the top menu, click Window Downloads (or type chrome://downloads/ in the search bar at the top of Shift)
2. To clear any items from your downloads history, click the x on the right-hand side of the file you want to clear
3. To clear all items from your downloads history, go to Quick Settings (top-right corner)  Scroll down to "Advanced Settings" Privacy and security Clear browsing data Advanced select Download history and select the desired time range, then click Clear data in the pop-up

For a more accessible version of this video with subtitles, please click the link to view in YouTube where subtitle settings can be turned on. 
Click here to check out this video on Shift's Browser on YouTube.

How to clear cache and cookies on an individual app basis:

1. Navigate to the app instance where you're experiencing the issue
2. Click the lock icon (to the right of the browser search bar)
3. Select "Site settings"
4. Click "Clear data"

*This GIF shows the navigation to the site settings screen and follows the steps listed above on how to clear cache and cookies on an individual basis

What's Next?

Click here to learn more tips and tricks.

Click here to discover answers to frequently asked questions