Productivity soars when you stay logged in longer. If you keep getting logged out of your email accounts in Shift or see the "It appears that you are logged out of Google" message, try these quick fixes.
1. Sign in to Shift fully
Sometimes, you may come across a pop-up like the following. This likely means that your Primary email has lost connection to the Shift server, and will not work until you sign back in to reauthenticate. Signing back into your email ensures that the connection to the Shift server has been retrieved. So we recommend signing in fully when you receive the prompt. If you dismiss or "snooze this warning" without fully logging in, you won't be fully logged in to your email account and you'll repeatedly see this sign-in prompt.
*The photo above shows the sign-into Shift window that you get when you first sign-into Shift.
2. Select "Keep me logged in"
When you sign into an email account in Shift, make sure any "keep me logged in" options are selected before logging in. If you've already signed in to an email account and are unsure if you skipped checking this box, simply delete it and then re-add the email account to Shift to trigger the sign-in message again.
3. Check cookie and data site settings
Ensure clear cookies and site data when quitting Shift is DISABLED. To check:
1. Go to Quick Settings (top-right corner)
2. Scroll down to and go to Advanced Settings
3. Click Privacy and Security
4. Click on Cookies and other site data
5. Select Clear cookies and site data when you close all windows and ensure it is turned off (see video below).
Cached cookies keep your email logged in and, if these are cleared, you'll need to log in to your email again the next time you access Shift.
* This GIF shows the steps mentioned above for checking cookies and other site data.
4. Check tips from your email provider
Shift uses the login settings from your email provider, like Google or Microsoft. If you’re still being logged out frequently, check the login settings with your email provider.
5. Check app/account-specific login settings
Check the specific login settings for specific apps/accounts. Apps and websites that handle secured or sensitive information (e.g. banking, accounting, and similar apps) will automatically log out after a period of inactivity or after a set time. There is no way to change or alter this in Shift.
*The photo above shows a password screen for a website that states "Just to be safe, we logged you out".
6. Reset your application data
If none of the above steps help, you can try resetting your application data. This can solve many common issues. Give our step-by-step instructions a try by following the guides below:
What's next?
Find answers to other common questions and issues in the Help & Troubleshooting section of our Knowledge Base.