Is Shift running slow or using too much memory on your computer? Don’t worry! Here are some easy steps to try. If you still need help, we'll tell you what information to share when you contact support. Give these steps a good try, and they might fix the problem!😊

1. Hard refresh Shift intermittently

• To help ensure the best experience, we recommend you hard refresh Shift once or twice throughout your day.
• Press Cmd Shift R or Ctrl Shift R on your keyboard to hard refresh.
• We also recommend fully closing down Shift when you're done using it for the day. You can press Cmd Q or Ctrl Q to fully close Shift.

2. Check hardware acceleration settings

Check out this article for other quick tips you can try to optimize performance.

3. Check your internet connection

• A slow internet connection can make Shift run slowly.
• You can check how fast your internet is by using an online speed test. It will show how quickly your device downloads and uploads information.

4. Reset your application data

Clearing your application data can help keep Shift running smoothly and will often address performance issues. Look under the Solutions section of the articles linked below:

• For Mac
• For Windows

5. Helpful information to include if you get in touch with support

If you’ve tried everything and Shift is still slow, here are some questions to answer when you contact support. The more details you give, the better we can help!

1. When do you experience the issue? (e.g. on startup or when using certain tools within Shift)?
2. Is the issue continuous or does it ever subside? (e.g. does it only appear on startup and eventually go away)?
3. Do you use other desktop applications while also using Shift? If so, please share the ones you use most often while Shift is running. 

What's next?

Have a question that wasn't answered above? Click to access our request form and get in touch with our Support team.