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What to do if you're seeing an error on the add application page

Faye
Faye
  • Updated

 

Are you trying to add a new app to Shift and see an error page that says: "It appears that something has gone wrong. Please try again or contact support"? If the Add App page isn't loading, follow these steps to fix the problem. 🏥

 

*image shows the Apps page with the error "It appears that something has gone wrong. Please try again or contact support"

Steps to Fix the Error

  1. Hard Refresh Shift
    • Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) on your keyboard. This often restores the connection.
  2. Check Your Network/Internet Connection and Restart Your Computer
    • Sometimes, restarting your computer can fix the issue. After restarting, check your network or firewall for any interruptions or recent changes that might block Shift's server.
  3. Perform a Partial or Full App Data Reset
    • A data reset can fix many issues. Click the links below to access the detailed steps for a partial or full app data reset for either Mac or Windows:

 

What's next?

Have a question that wasn't answered above? Click to access our request form and get in touch with our Support team.

 

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