Are you trying to add a new app to Shift and see an error page that says: "It appears that something has gone wrong. Please try again or contact support"? If the Add App page isn't loading, follow these steps to fix the problem. 🏥

*image shows the Apps page with the error "It appears that something has gone wrong. Please try again or contact support"

 

Steps to Fix the Error

1. Sign out of Shift
   • Please sign out of Shift, and sign back in using your Primary email.
2. Hard Refresh Shift
   • Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) on your keyboard. This often restores the connection.
3. Check Your Network/Internet Connection and Restart Your Computer
   • Sometimes, restarting your computer can fix the issue. After restarting, check your network or firewall for any interruptions or recent changes that might block Shift's server.
4. Perform a Partial or Full App Data Reset
   • A data reset can fix many issues. Click the links below to access the detailed steps for a partial or full app data reset for either Mac or Windows:

• For Mac
• For Windows

What's next?

Have a question that wasn't answered above? Click to access our request form and get in touch with our Support team.