Running into an "Uh oh! Something went wrong" error when trying to update Shift? Continue reading this article for quick steps you can take to get the update to work!
1. Try the update again
If available, click the Retry button. If Retry doesn't work or if no Retry option appears for you, hard refresh Shift by pressing Cmd Shift R or Ctrl Shift R on your keyboard, and follow the update prompts again.
2. Check your internet connection
Make sure your internet connection is stable. To check, try searching for a free online internet speed monitor.
3. Check your computer's firewall settings
See the instructions below on how to check your firewall, based on your OS:
Mac
On your Mac, you may need to configure the built-in firewall to allow access to some services and apps like Shift. You can configure your Mac's firewall settings anytime. Follow this Apple guide by OS to learn how.
Windows
On your PC, you may need to configure the built-in firewall to allow access to some services and apps like Shift. You can configure your PC's firewall settings anytime. Follow this Microsoft guide to learn how.
4. Check installed third-party security or software programs
Check any third-party software installed on your computer (e.g. antivirus, security, traffic blockers, etc.). Some security software programs have been known to interrupt your computer's ability to establish a connection to Shift's server and may prevent Shift from updating properly. If you have a third-party security program on your computer, make sure you've updated it to the latest version, and check the program's support documentation on how to enable connectivity with other apps like Shift. Try temporarily disabling the software and then try the update again.
In addition, ensure Shift has connectivity enabled to the following Shift sites:
- profile.shiftapis.com
- websocket.shiftapis.com
- Port 443 will need to be open for HTTPS
What's next?
Still need help? Get in touch with our support team here.
Check out more troubleshooting tips and tricks here.