We spoke with Natasha to learn how Shift has helped organize her digital life and provide her with more time to focus on what matters most: delivering exceptional support. 

At Shift, we love learning how our users customize their setup to make their professional lives more efficient. In this edition of My Shift Setup, we’re highlighting Natasha, a Customer Support Specialist who uses Shift to manage three different support queues seamlessly, staying on top of her responsibilities and keeping her digital workspace organized.

Here’s how Shift has helped Natasha streamline her daily tasks and boost productivity.

The Need for Shift

As a Customer Support Specialist, Natasha’s day revolves around managing multiple tasks, including responding to customers across three distinct support queues. Before using Shift, this meant jumping between browsers and tabs, which often resulted in confusion and wasted time.

“The challenge that Shift has helped me overcome is switching between emails, it’s easy to just toggle between them and see what new messages I have” 

Shift provided a much-needed solution. By consolidating her work emails, applications, and tools into one streamlined interface, Natasha was able to eliminate the hassle of managing multiple logins and platforms. With everything she needs in one place, Natasha can now focus entirely on delivering top-notch customer support.

Integrated Tools for Seamless Workflows

Shift’s app integrations have further enhanced Natasha’s efficiency. By incorporating tools like Slack, Stripe and, Zendesk directly into her workspace, she can respond to tickets, communicate with her team, and access important resources—all without leaving the app.

“I check my Slack, as it’s an app right in my setup, and it's easy to see if there are any new notifications”

Natasha’s story showcases how Shift can transform a demanding role into a more manageable and rewarding experience. With its ability to consolidate tools, streamline workflows, and save time, Shift has become an essential part of Natasha’s daily routine.

To see Natasha’s full setup and learn how she uses Shift to stay on top of her responsibilities, watch the video below:

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What's next?

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