Issue Summary 📄

Users are running into an error when trying to download an attachment in Shift.

Status: Fix available ✅

The following troubleshooting steps will fix the issue:

1. Open the Registry Editor:
   • Press Windows + R on your keyboard to open the Run dialog box.

   • Type regedit and press Enter.

     

2. In the Registry Editor, navigate to the following path:

   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments

3. Once you’ve located the Attachments folder:
   • Click on it to display its contents on the right-hand pane. It should look something like this:
   • Find the entry named ScanWithAntivirus.
   • Right-click on ScanWithAntivirus and select Modify.

   • Change the value to 0 (which disables the scan) and click OK.

     

What's next?

Need more help? Reach out to our support team anytime!