What to do if your team member didn't receive the Shift for Teams invite

If your team member didn’t receive your invitation to join the team, don’t worry! Here are some steps to help fix the issue.

Check the Admin’s Steps:
Make sure you (the Admin) followed the correct steps to invite a team member. Read onboarding steps for Admin here
Check the Member’s Steps:
Make sure your team member followed their steps correctly. Read onboarding steps for Members here
Double-Check the Email Address:
- As the Admin, Sign in to the online account portal using your Primary Shift Account.
- Go to Teams in the left panel.
- Check if your team member’s email address is spelled correctly.
- If it’s wrong, delete it and add the correct email address.
Check the Team Member’s Shift Account:
- Your team member should be signed into Shift using the correct email.
- The email they use to log in should match the one in the Teams dashboard. Learn how to check your account in Shift here.
Check the Spam or Junk Folder:
- The invitation email might be in their spam or junk folder.
- The email will come from support@tryshift.com.
Resend the Invitation:
- Remove the team member from your team.
- Re-add them or resend the invite through the Teams dashboard in the online portal.

If the issue isn’t resolved, please submit a ticket to our Support team. We’re happy to help! 😊

What's next?

Check out our Who Uses Shift, Case Study section for real examples of how Teams users are getting the most out of Shift.