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Why was my expired card charged for renewal?

Faye
Faye
  • Updated

 

Has your credit card recently expired and yet you still received a charge for the Shift renewal? Read through this article to learn more about it.

 

Why does it happen?

According to our payment provider Stripe's configuration, if a card was saved to Stripe before it expired, it can sometimes continue to be charged after its expiration date has passed. The decision to allow the charge to go through is entirely up to the issuing bank, and they often sometimes let these charges succeed to avoid unnecessary disruptions for the customer (who may be using the card for recurring charges/subscriptions and haven’t gotten a chance to update it yet). Learn more about it here.

 

 


What's next?

Learn how to manage your subscription preferences here.

Learn more about Accounts, Billing, and Payments here.

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