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Account, Billing, & Payments
Update to Shift’s Login Process
We’ve made an update to Shift’s login process to simplify account access and prevent confusion when switching Primary emails. This information applies to you if you have changed your Primary at any point from the Original email used to s...
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Why was my expired card charged for renewal?
Has your credit card recently expired and yet you still received a charge for the Shift renewal? Read through this article to learn more about it. Why does it happen? According to our payment provider Stripe's configuration, if a car...
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All about the Account Portal
The Account Portal is a place to manage your account, subscription, billing, and team all in one location. Most actions are possible through this portal as a self-serve option, meaning you will not need to reach out to support for assist...
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Primary Shift Account: what it is & how to change it
This article will walk you through: What a Primary Shift Account is How to determine what Primary account you're signed into Shift with How to change your Primary to a different email in Shift What is a Primary Shift Account? Your Pr...
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What to do if your payment attempt fails
Having Trouble Paying for Shift? We’re Here to Help!Shift uses Stripe as its secure payment platform. If your payment isn’t going through, here are a few things to check:Payment Troubleshooting Tips: Use a supported payment method: Shif...
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How to remove Sent with Shift
Wondering how to remove Sent with Shift from your email signature? With a paid Shift subscription, this setting gets turned off automatically (you may just need to refresh your inbox - press Ctrl Shift R or Cmd Shift R on your keyboard t...
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How to find your subscription renewal date
Wondering how to find your renewal date or how often your subscription renews? Keep reading here. All subscriptions to Shift are billed on an annual basis. Your subscription will renew automatically so there is no interruption of service...
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Strong Customer Authentication and Shift
Are you wondering how Strong Customer Authentication (SCA) works or if it applies to you? Let us break it down for you! How does SCA work? Strong Customer Authentication (SCA) adds an extra layer of security to your online payments. It r...
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How to update your payment information
Trying to change the credit card on your file? Or any other billing info? You’ve come to the right place. If you have a paid Shift subscription (Advanced or Teams), it renews every year. The credit card you used for your last purchase w...
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How to find your receipt for your purchase of Shift
How do I get a copy of my purchase or renewal receipt? You can use the account portal to find a variety of account and billing-related information. All Billing & Payment information can be found in your Account Portal. You'll find: Acc...
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How to purchase a subscription to Shift
If you’re already in love with Shift and are ready to purchase a subscription, open up Shift and follow our quick steps below! 🚀 Make sure to read our Subscription Terms & Conditions Policy! We currently accept Visa, Mastercard, and Ame...
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How to cancel your Shift subscription
This article outlines how to cancel your subscription to Shift as either an individual or Teams user. Subscription Policy Your Shift subscription bills on an annual basis. Paid subscriptions are an opt-out model meaning you must cancel y...
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