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Account, Billing, & Payments

Why was my expired card charged for renewal?

  Has your credit card recently expired and yet you still received a charge for the Shift renewal? Read through this article to learn more about it.   Why does it happen? According to our payment provider Stripe's configuration, if a car...

By Faye
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All about the Account Portal

  The Account Portal is a place to manage your account, subscription, billing, and team all in one location. Most actions are possible through this portal as a self-serve option, meaning you will not need to reach out to support for assi...

By Faye
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Primary Shift Account: what it is & how to change it

  This article will walk you through: What a Primary Shift Account is How to determine what Primary account you're signed into Shift with How to change your Primary to a different email in Shift What is a Primary Shift Account? Your Pr...

By Faye
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How to manage your team members

  In Shift Ultra, all subscription management, including for your team is done via the Online Account Portal! Follow our easy steps below to manage your team via the portal: Head to shift.com/account Sign in with your Primary Shift Acco...

By Faye
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What to do if your payment attempt fails

If you are trying to pay for Shift and your payment fails, we are here for you! Shift uses Stripe as its payment platform. Payments can fail for a variety of reasons. See our list of quick tips below: Make sure you are using an accepted...

By Faye
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How to remove Sent with Shift

  Wondering how to remove Sent with Shift from your email signature? With a paid Shift subscription, this setting gets turned off automatically (you may just need to refresh your inbox - press Ctrl Shift R or Cmd Shift R on your keyboard...

By Faye
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How to find your subscription renewal date

Wondering how to find your renewal date or how often your subscription renews? Keep reading here. All subscriptions to Shift are billed on an annual basis. Your subscription will renew automatically so there is no interruption of service...

By Faye
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Strong Customer Authentication and Shift

Wondering how Strong Customer Authentication works, or if you are affected by it? Keep reading! How does SCA work? SCA requires you to re-verify the purchase before the charge is applied to your card. If you use SCA with your bank, Strip...

By Faye
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Shift Student Discount

Shift is proud to offer a 30% discount to all students to ensure you can stay organized and reach new heights at school! 📚 If you're a student, this discount is for you. Not only will Shift support you throughout your educational journey...

By Faye
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Shift Educator discount

At Shift, we are excited to offer a 30% discount to all educators. If you are a faculty member, instructor, or staff at an educational organization, this discount is for you! 🍎🍏🍎 Follow our simple steps below to apply:   Download Shift ...

By Faye
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How to apply for a refund

Wondering if you're eligible for a refund? Or how you can go about requesting one? Keep on reading.  Refund policy As a paying user of Shift, you're entitled to a full refund if falling within the first 14 days after the subscription cha...

By Faye
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How to update your payment information

Trying to change the credit card on your file? Or any other billing info? You’ve come to the right place.  Your paid Shift subscription (Advanced and Teams) occurs annually. The credit card you last used to purchase a subscription will b...

By Faye
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Shift Non-Profit discount

At Shift, we are proud to offer a 30% discount for customers that work for a registered non-profit organization. Not only will we support you in your first year of using Shift, but on an ongoing basis. This means that your 30% off discou...

By Faye
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How to find your receipt for your purchase of Shift

How do I get a copy of my purchase or renewal receipt? You can use the account portal to find a variety of account and billing-related information. All Billing & Payment information can be found in your Account Portal. You'll find: Acc...

By Faye
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How to purchase a subscription to Shift

If you’re already in love with Shift and are ready to purchase a subscription, open up Shift and follow our quick steps below! 🚀 Make sure to read our Subscription Terms & Conditions Policy! We currently accept Visa, Mastercard, and Ame...

By Faye
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What is the difference between free and paid plans in Shift?

This article outlines all the feature differences between our Free and Advanced plans. If you need some clarification, this article is for you!   Check out the handy summary below that highlights the differences between Free (Basic), and...

By Faye
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Subscription Terms & Conditions Policy FAQ

  When you purchase any subscription to Shift, you agree to Shift's Subscription Terms & Conditions. Read on for answers to some frequently asked questions about pricing, payment options, receipts, renewals, how to manage your subscripti...

By Faye
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Shift coupon policy

Have a coupon code for Shift Advanced? Lucky you! Keep reading for a few guidelines for how coupons can be redeemed in Shift 🍀   Coupon policy Please ensure you read and understand any coupon terms outlined in the offer and pay special a...

By Faye
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How to cancel your Shift subscription

This article outlines how to cancel your subscription to Shift as either an individual or Teams user. Subscription Policy Your Shift subscription bills on an annual basis. Paid subscriptions are an opt-out model meaning you must cancel y...

By Faye
  • Updated