To assist users with filling out the form on Shift's support request page, this guide breaks down each step to ensure smooth completion. Follow the instructions below to make your support request as clear and helpful as possible:

Step-by-Step Guide to Fill Out the Shift Support Form

1. Access the Support Form:
   • Visit the support page here.

2. Your Email Address:
   • Enter the email address you want us to use to contact you with updates or solutions to your request.

3. Select an option:
   • This is a drop-down menu where you select the category of your issue. 

The options include:

• Account, subscription, or payment
  • Use this option if you have inquiries about your account status, subscription renewal/date/amount, payment issues, etc. Once you select this option, you can select further options in the next step to narrow down your inquiry.

• Help with a technical issue
  • Use this if you are having any issues with your Shift application. Once you select this option, you can select further options in the next step to narrow down your inquiry.

• How to & learn more 
  • Use this if you are new to Shift and have questions about how to use the application. Once you select this option, you can select further options in the next step to narrow down your inquiry.

Choose the option that best matches your issue to route your request to the right team.

4. Primary Shift Account: 

• • Put your Primary Shift account email address here. If you are unsure about it, check out this article about how to find your Primary email address.

5. Operating System:

• • Specify the operating system (OS) you are using, such as Windows or macOS. Some issues are OS-specific, so this information can assist the support team in identifying potential problems.

6. Shift Version:

• • If applicable, provide your current Shift version. This information can be helpful for technical troubleshooting, especially if your issue is version-specific.
  • To find your Shift version:
    • Open Shift and type “chrome://version/” in the search bar at the top.
    • Press enter, and it will show you information about your Chrome version
      • Copy the Shift version and paste it here

7. Type of Account:

• • Select if you have a free or paid account with Shift. You can also select if you don’t have an account yet.

Subject:

• Provide a brief but clear title summarizing your issue. Example: "Unable to Log In," "Sync Issue with Google Calendar," or “How to change theme settings.”
• Make sure your subject is concise yet specific to your concern or question.
• You will see some existing support articles related to your subject. We recommend checking them out before submitting your ticket, as those may contain an answer to your issue.

8. Description:

• • This is where you explain your issue/question in detail. Providing as much information as possible will help us get back to you promptly. You can include the following information to help the support team resolve your problem more quickly:
    • What are you trying to change or do (if applicable)? 
    • What would you like to learn more about (if applicable)? 
    • What specific problem are you facing?
    • When did the issue start occurring?
    • What steps led to the problem (if applicable)?
    • Have you tried any troubleshooting steps? If so, mention them.
    • Any relevant error messages, screenshots, or screen recordings (you can attach them below).
    • A few examples: 
      • I want to try Shift for my team. Can you help me with that?
      • Can you tell me what is my next renewal date?
      • I tried to log in to my Shift account today, but I’m getting an 'Invalid password' error even though my credentials are correct. I’ve reset my password twice, but the issue persists.

9. Attachments:

• • If you have screenshots, error logs, or any documents that can help support understanding the issue, upload them here. These can be crucial for troubleshooting.
  • To attach a file, click the “Add file” button and select the relevant file(s) from your device.

10. Submit Your Request:

• After reviewing your information, click the “Submit” button at the bottom of the form.
• You will receive an email confirmation that your support request has been submitted successfully.

__________________________________________________________________________________