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How to apply for a refund

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Wondering if you're eligible for a refund? Or how you can go about requesting one? Keep on reading. 

Refund policy

As a paying user of Shift, you're entitled to a full refund if falling within the first 14 days after the subscription charge. Partial refunds are not possible if you're outside of the 14-day refund period. To read more about our subscription and refund policy, please view Shift's Subscription Terms & Conditions. 💸

How to request a refund

Refund requests are processed via the Shift account portal. To initiate a refund request, follow the steps outlined below:

  1. Head to
  2. Log in using your Primary Shift Account
  3. Click on Subscription Request Refund and confirm

After submitting a refund request, your Shift account will automatically be downgraded to a Basic (free) account. Subsequently, your Shift subscription will be cancelled and you will no longer be charged moving forward. If eligible for a refund, your refund will be processed immediately. You can expect to see the funds appear back on your statement within 5-10 business days. Please note that Shift can only refund back to the original card that the purchase transaction was processed on.


If visual explanations are more your style, feel free to follow along with our video walkthrough! 👇


What's next?

Experiencing a technical issue? Head to our Help & Frequently Asked Questions page for resources!

Need to update your payment information? Learn how here.

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