Help Center

How can we help you?

What to do if your payment attempt fails

Faye
Faye
  • Updated

If you are trying to pay for Shift and your payment fails, we are here for you! Shift uses Stripe as its payment platform. Payments can fail for a variety of reasons. See our list of quick tips below:

  1. Make sure you are using an accepted payment method (i.e. Visa, Mastercard, American Express). Shift does not accept debit cards, gift cards, or Paypal
  2. Make sure the charge is being accepted by your bank. Some banks disallow recurring charges unless you explicitly give the okay. Reach out to your bank and confirm that your bank is not blocking the charge
  3. Try purchasing your subscription to Shift using a different card than the one that is failing

 


What's next?

Need to update your payment information? Learn how here.

Need to update your subscription preferences? Learn how here.

Was this article helpful?