Looking to delete your Shift Account Data? You’re in the right place! We'll walk you through the steps to request a data deletion through our Support Request Form and via Email.
If you're looking to delete your Shift account due to a technical issue, please contact our Support team first. We’d love the opportunity to troubleshoot any problems and assist with your request.
What's the difference between Regular and Full data deletion?
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Regular Data Deletion:
- Some personal data and data used in third-party tools (e.g., Facebook, Google, Mixpanel) may not be deleted
- Remaining data is mostly anonymized and cannot personally identify you
- You may still see Shift ads through third-party services like Facebook and Google
- You will be unsubscribed from all mailing lists
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Full Data Deletion:
- All personal and anonymous data, including data used by third-party tools, will be completely deleted
- All data will be removed from Shift’s servers
- You will be unsubscribed from all mailing lists
Who is eligible for Full data deletion
If you are a resident in one of the following regions, you can request a full deletion under applicable data laws:
- Brazil (LGPD)
- California, USA (CCPA)
- Colorado, USA (CPA)
- Connecticut, USA (CTDPA)
- European Union (GDPR)
- Nevada, USA (Chapter 603A)
- Switzerland (FADP)
- United Kingdom (UK GDPR)
- Utah, USA (UCPA)
- Virginia, USA (VCDPA)
How to request data deletion using the Support Request Form
- Make sure you’ve cancelled your Paid subscription *if you have one. Learn how to cancel your subscription here.
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Uninstall Shift
- Follow the instructions for your operating system:
- Access the Support Request Form here
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Request Deletion
- In the first dropdown field, select "Accounts, Payments, and Pricing"
- In the second dropdown field, titled Account, Payments, and Pricing options, select the option to “Delete my account”
- Another dropdown will appear for the Account Deletion Type, select the data deletion type that you qualify for based on your location
- The next dropdown will prompt you to provide feedback on the reason for your account deletion, select an option
- Complete the remaining required fields: Operating System, Type of Account, a Subject line for your ticket, and a brief Description of your request
- Don’t forget to click SUBMIT at the bottom!
How to request data deletion using Email
- Make sure you’ve cancelled your Paid subscription *if you have one. Learn how to cancel your subscription here.
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Uninstall Shift
- Follow the instructions for your operating system:
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Email Support
- Send an email to support@shift.com requesting a data deletion.
- Please include your Shift Primary Email, so we can correctly identify your account, and also specify which type of deletion you qualify for:
- Regular Data Deletion (default)
- LGPD (Brazil)
- CCPA (California, USA)
- CPA (Colorado, USA)
- CTDPA (Connecticut, USA)
- GDPR (European Union)
- Chapter 603A (Nevada, USA)
- FADP (Switzerland)
- UK GDPR (United Kingdom)
- UCPA (Utah, USA)
- VCDPA (Virginia, USA)
If you have any additional questions, feel free to reach out to our Support team for assistance. We’re here to help!
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What's next?
View FAQs about Shift's Privacy Policy.
Learn how to opt out of the processing of your data how here.
Read more about Privacy and Security in Shift.