If you're looking to delete your Shift account due to a technical issue, please reach out to our Support team! Although we'll be sad to see you go, we'd love to connect to either help troubleshoot any issues or facilitate your request. 😎

IMPORTANT: If you have an active subscription, you must cancel it before requesting an account deletion. Learn how to cancel your subscription here.

If you'd like to delete your Shift account, here's what you'll need to do:

1. Uninstall Shift from your computer 

   • Uninstall Shift on Mac here.

   • Uninstall Shift on Windows here.

2. Complete an account deletion request (see below for step-by-step instructions) 

What's the difference between a regular data deletion and a full data deletion?

At Shift, personal and anonymous data is collected from you, as outlined in our Privacy Policy (you must agree to our Privacy Policy when you create a Shift account during the onboarding process).

Regular data deletion:

• Some personal data and data used in third-party tools (e.g., Facebook, Google, Customer.io, Sendgrid, Happyfox, Mixpanel) will not be deleted.
• The remaining data is mostly used for internal purposes after your account is deleted from our servers.
• Most of the remaining data cannot be used to identify you personally.
• However, some data, particularly in Facebook and Google, may be used for targeted advertising, meaning you could still receive ads for Shift after your account is deleted.
• You will be fully unsubscribed from all mailing lists.

Full data deletion:

• All personal and anonymous data we collect and use in third-party tools will be completely deleted.
• All data from Shift's servers will be deleted.
• You will be fully unsubscribed from all mailing lists.

Residents under Applicable Data Law have the right to a full account deletion. If you're a resident in any of the following jurisdictions, you can request a full deletion:

• Brazil (LGPD)
• California, USA (CCPA)
• Colorado, USA (CPA)
• Connecticut, USA (CTDPA)
• European Union (GDPR)
• Nevada, USA (Chapter 603A)
• Switzerland (FADP)
• United Kingdom (UK GDPR)
• Utah, USA (UCPA)
• Virginia, USA (VCDPA)

How to request a regular data deletion

1. Uninstall Shift (see our links above for how to do that based on your operating system)
2. Click ChatBot on the lower right corner of any Knowledge Base page
3. Select "Accounts, Payments, and Pricing" then select "Delete account"
4. Respond to the question: Do you currently have an active, paid subscription to Shift?
   • If you select yes, please cancel your subscription as you need to have a free account to delete your data
5. Select "Regular Deletion" and follow the prompts

How to request a full data deletion

1. Uninstall Shift (see our links above for how to do that based on your operating system)
2. Click ChatBot on the lower right corner of any Knowledge Base page
3. Select "Accounts, Payments, and Pricing" then select "Delete account"
4. Respond to the question: Do you currently have an active, paid subscription to Shift?
   • If you select yes, please cancel your subscription as you need to have a free account to delete your data
5. Select the type of full deletion depending on your location

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What's next?

View FAQs about Shift's Privacy Policy.

Learn how to opt out of the processing of your data how here.

Read more about Privacy and Security in Shift.